Several of our restaurant clients have had terrible experiences with various food delivery services. Here's an inside look at the reason some of your favorite restaurants are not participating in UBEReats, GrubHub, Postmates, etc., as well as some solutions YOU can use as a consumer.
Dear Delivery Service,
There is a lot more involved in proper delivery of our menu items.
1) The fleet needs to be prepared to immediately exit the premises and drive directly to the diner's location. We have experienced drivers from various services getting comfortable at the bar, and delaying their deliveries.
2) Based on the Yelp reviews we have received from diners who received their meals from delivery services like Postmates, other events are happening between our restaurant and the food's destination. I'm not sure what events this could entail, but it is not conducive to our customers' expectations.
3) The other problem is tipping. Our hard-working staff has no incentive to service delivered meals, and in fact, is often penalized for it. The IRS withholds based on the total sales, not on the total tips. So, a delivered sale will be taxed as if the server is receiving a full tip, but in reality, the tips are often small--as consumers don't understand the extra work involved in packing a to-go meal, and it's being split with the driver.
How Postmates can help:
Our hope is that Postmates will take this feedback seriously and enact immediate changes.
If your system changes, please let us know! We would be happy to reconsider participating in your platform.
Recently, a not for profit organization had a change of Directors. This change was not foreseen as the Director was diagnosed with a terminal condition that quickly took her life. The organization failed to keep a record of passwords and other pertinent information that were necessary to edit their website, check email messages and access bank and credit card information.
The Director probably had all that information saved somewhere, but where? So not only was the organization suddenly scrambling to keep up on the day to day activities the Director had been doing, they also found themselves in the dark as it related to all the technology that had been part of the organization. That is one reason to make sure the organization's website has a maintenance plan with your web designer.
Some businesses try to save a few dollars by having a staff person manage their website. Every owner or board of directors should consider engaging their web company to maintain the site and keep access for edits and changes even if the employee is making some edits. That is like an insurance policy against having an employee quit or otherwise leave the business wondering how to manage the site without them. At the bare minimum, a hosting and maintenance plan should be included with your web company.
When Waking Girl first started, we said YES to every customer who came through our door. Whether the project or client fit us or not, we made it work. Now, with a full clientele, we are limited on how much time we can dedicate to a client who struggles to be successful with us.
You may have just taken a pop quiz to see if you qualify to work with us. If you're curious about the answers we were hoping for, read on! You do not need to see your business and website the way we do. No pressure! :)
Q. A business must have a website to sell products or services:
We believe a business does not need a website to sell products or services. While a website can greatly increase sales and credibility, early deals and relationships can occur offline. Our most successful clients made their early transactions before ever having a website. We have found that many new business owners rely solely on their websites to generate sales. It is important to use multiple avenues to sell products and services, especially at the beginning stages of a business.
Q. The most important purpose of a website is to:
CORRECT: Generate leads and sales
We see business owners fail in their websites because they are more focused on making the website perfectly match their favorite color, than making it bring in $ales. This is a mistake! When clients follow our design direction, they generally see an immediate increase in sales and leads. Why? We have developed a method that make it easy for your customers to reach you!
Impress customers: studies continue to show that impressive websites don't always bring in new customers and sales. We want you to be proud of your website, but we also want your company to be approachable.
Display logo and brand: yes, we want to display your logo and brand. This goal is secondary to generating leads and sales.
Reduce my taxes: yes! Your website is a business expense! We love helping you reduce your tax burden!
Q. A business owner should take advice about web design from:
CORRECT: The web designer they hired
Intuition: can be super helpful. Let us know what your gut is telling you.
Business partner and/or staff: can be super helpful, but can also be distracting. Ask abstract questions of business partners, staff, family early in the process, like, "How do you want to feel when you visit our website? How do you want our new customers to feel when they visit the website?" Avoid specifics about design elements, colors, etc.
Articles: can be super helpful, but can also come across like you're micro-managing your web design team.
Q. A website is like a car and needs regular refueling and maintenance.
We believe a website is like a car and needs regular refueling and maintenance. Absolutely, yes! The trends of the web are changing faster than the rules of the road--and a website needs to be able to keep up. We utilize platforms and strategies that allow for easy updates and full site overhauls as the technological demands of a website, company and The Internet change.
Q. A business will fail if any piece of it is not running perfectly at all times.
We believe that growing companies do have a few failing pieces at any given time. Only the companies that have become stagnant have perfection in all areas of the business. To grow requires some trial and error. We access the knowledge base of hundreds of business owners to mitigate the risk of failure for our clients and decrease the time it takes to correct an error. We love working with growing businesses.
Q. My website budget is:
$1000/year to $1000/month
Programs also available for $1000/week website marketing budgets!
We believe it's important to have a budget for your website. While it doesn't need to be a major expenditure, a small, monthly amount of at least $100 can really help a website keep up with the changes in technology.
We strive to work with companies that we can help, by taking "web presence" off the plate of the CEO. We are a full-service agency and can handle everything from website rebuilds to maintenance to SEO and Facebook presence.
Do you qualify? We would love to hear more about your website--what's working for you now, what's not working; what's frustrating, and what about Waking Girl prompted you to reach out?
You've probably got some questions about how to get into your website, who controls your website, and who owns your website. Please review the information below to clarify the jargon and get answers!
Domain, Website, Hosting
There are three pieces to your website: the domain, the website and the hosting. I relate these to a house. The website is the house, the hosting is the property that the house sits on, and the domain is your postal address.
These components work together to bring you your website. Each of these components can be taken apart, moved and matched up with other components to bring you a new website, a new domain, or a new host.
Do I own my domain name? Yes.
Where is my domain name? In Waking Girl's GoDaddy account.
Can I access my domain name? Generally no. For the protection of our clients we cannot give free-for-all access to our account. We may be able to assign access to specific services for unique cases.
Can I move my domain name? Yes. Just set up your own GoDaddy account and email the Username and Email address, and we'll initiate an Account Change.
What will happen if I move my domain name? Services may be disrupted. We charge $100/hour to reinstate any services as a result of a requested domain Account Change.
Do I have to pay for my domain name? Yes. We either include the cost of your domain with your hosting or maintenance plan or charge $15/year for just a domain.
Why is it set up this way?
We started holding onto domain names because:
What would it cost for me to manage my own domain name?
You will need to pay renewal fees to GoDaddy which vary from $10-$15/year. If your domain expires there is a short grace period in which you may retrieve the domain name for an additional $80. Beyond the grace period your domain may be selected to go to auction, at which time the domain could run from $400 to $4000, and up.
WEBSITE: that pretty thing with your logo, text, pictures and buttons!
Do I own my website? Yes.
Where is my website? In one of Waking Girl's Weebly accounts.
Can I access my website? Yes. Use your Weebly log-in credentials to access the website and make edits or see stats. Don't have these? Please contact us and ask for your Weebly log-in info.
Can I move my website? Yes. We can send you a compressed folder of your website files, or we can move your website to a new Weebly account. Just send us an email address that has never been associated with a Weebly account and a request to move your website.
What will happen if I move my website? Services may be disrupted. Many features will only work on the Weebly platform. Ecommerce features and products will not transfer to a new Weebly account.
Do I have to pay for my website? Yes, you have to pay for the initial build of your website. After that--it belongs to you!
Why is it set up this way?
Weebly allows us to build websites quickly and reliably. Weebly allows us to build and still give access to clients to make changes.
What would it cost for me to manage my own website?
It's free! You may also hire another web designer or an intern or your favorite office manager to handle your website updates for you.
HOSTING: the online storage place where your website files live.
Do I own my hosting? No.
Where is my hosting? In Weebly's secure servers.
Can I access my hosting? Yes. Use your Weebly log-in credentials to access the hosting and make edits or see stats. Don't have these? Please email and ask for your Weebly log-in info.
Can I move my hosting? No, but you may move your website to a new Weebly account. Just send us an email address that has never been associated with a Weebly account and a request to move your website.
Can I move my hosting to a traditional server? Not easily. You may attempt to upload your exported website files to a traditional server, but it will require advanced coding to make the website fully functional, and we cannot guarantee all functions will work.
What will happen if I move to a new host? Services may be disrupted. Many features will only work on the Weebly platform. Ecommerce features and products will not transfer to a new Weebly account.
Do I have to pay for my hosting? Yes, Waking Girl charges $14/month for hosting. This fee is included if you're on a Maintenance Plan.
Why is it set up this way?
We work on the Weebly host because it is integrated with a building platform that allows us to build quickly and reliably. Going back to our home metaphor, Weebly is like the mother of all gated communities, with a pool and club house and 24/7 security services.
What would it cost for me to manage my own website?
Weebly's Pro Service runs $9.83/month, which is payable 6 months in advance. Additional fees may apply for eCommerce and Membership services.
I'm nervous about the whereabouts of my website, but want to keep working with Waking Girl.
For some business owners full control makes the most sense. Full control generally costs you more money, but a restful sleep is well worth it! To move everything into your full control please do the following:
Please understand that additional fees will apply for further maintenance to your website. It does take extra time to access websites and domains outside of the Waking Girl accounts.
I'm tired of Waking Girl and want to work with someone else.
Hey! Thanks for being honest! :) We have a limited number of Weebly accounts and only want very happy clients using our accounts. Please send the information above so we can get you out!
We look forward to assisting you! Let us know how we can help!